Cold Caller at Nutrition as Therapy

Overview

The Cold Caller at Nutrition as Therapy plays a key role in managing incoming calls and ensuring excellent customer service for patients, healthcare providers, and other callers.

Responsibilities

• Answer the phones and understand the issue or request by patient or PCP office or any other caller
• Help the patient or doctor calling with their requests or inquiry
• Create Leads in Zoho for patients calling to set their initial appointment
• Look up patients calling in Zoho and if found update the interaction
• Set follow up appointments for patients calling
• Transfer calls to Appointment Setters when the request may not be solved quickly
• Use rebuttals to avoid reschedules or cancellations of appointments. Help reschedule or cancel appointment approved or done with enough time.
• Look up lab results for patients as requested by RDs and upload to Tebra if new results are found
• Help other departments when needed (translate consults, collect copays, patient ambassador tasks, any other task assigned)

Required Skills, Tools, and Years of Experience

• Customer Service Experience
• Must be friendly and empathetic

Perks

N/A

Working Hours with Time Zone

Schedule: 9 am - 6 pm PST

Our Work Culture

At Nutrition as Therapy, we prioritize patient care and strive to provide a supportive and collaborative work environment for all team members.