Customer Support Rep at Test

Overview

As a Customer Support Representative at Test, you will be responsible for providing excellent service to our customers and resolving their inquiries in a timely manner.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Collaborate with other team members to ensure customer satisfaction.
• Provide product information and troubleshooting guidance.
• Assist with order processing and after-sales support.

Required Skills, Tools, and Years of Experience

• Excellent communication and interpersonal skills.
• Ability to work well in a team and independently.
• Experience using customer support tools such as Zendesk or Freshdesk.
• Minimum of 1 year of experience in customer service or support role.

Perks

Joining our team comes with the perk of a supportive work environment and opportunities for growth and development.

Working Hours

Monday to Friday, 9:00 AM to 6:00 PM (EST time zone).

Our Work Culture

At Test, we value teamwork, communication, and dedication to providing the best customer support experience. We encourage creativity and innovation in problem-solving to ensure customer satisfaction.