At Near, we love helping small businesses hire amazing remote talent, so helping WellNest hire from our candidate pool was an awesome opportunity. WellNest is a professional cleaning firm that provides the most thorough, evidence-based green cleaning in Northern Virginia. The company prides itself on customer satisfaction, which is why they’ve grown almost entirely through word-of-mouth and referrals.
Like many companies evaluating offshore hiring, WellNest had considered the Philippines to hire on their Customer Support team. However, they were concerned about the difference in time zones. Even if their teammates in the Philippines worked US hours, the WellNest team felt that it wouldn't be sustainable for their team members in the long term.
There are a host of benefits to hiring in LatAm. For Customer Support, those benefits include:
For those reasons, WellNest was excited to hire on Near in Latin America.
WellNest was looking for someone to assist their Customer Support department, and felt that having a bilingual, remote employee would be a great asset to the team. Phil, WellNest’s CEO, posted a Customer Operations Assistant position on Near.
Before posting, Phil had two main questions for us:
WellNest’s Operations Assistant role got 33 applications in under 30 days! The team made a hire and is super happy with their experience on Near!
Want to learn more? Schedule a 10 minute call with the Near team!