Virtual Assistant at Trieu Nails

Overview:

Trieu Nails London is a thriving nail salon in the UK, dedicated to providing exceptional beauty services and client experiences. We are looking for a proactive and detail-oriented Virtual Assistant to join our support structure and help manage our growing client base and dynamic operations.

Responsibilities:

• Client Communication:
  • Manage all incoming client phone calls with a professional and friendly demeanor.
  • Respond to client emails and messages promptly and courteously.
  • Handle client inquiries, provide information about services, and resolve issues effectively.
• Booking Management:
  • Manage appointment scheduling using Acuity Scheduling.
  • Confirm bookings, send reminders, and manage cancellations or rescheduling requests.
• Social Media Management:
  • Manage the salon's social media presence on Instagram and TikTok.
  • Write engaging captions for posts (minimal content creation, focus is on captions and engagement).
  • Monitor social media channels for client interactions and messages.
• Administrative Support:
  • Maintain and organize the email inbox.
  • Assist with ad-hoc administrative tasks as required by the Nail Manager or owner (e.g., writing blog content, processing client refunds).
  • Utilize Google Workspace and WhatsApp for daily operations and communication.

Required Skills, Tools, and Years of Experience:

• Experience: 1-2 years of proven experience as a Virtual Assistant.
• Communication Skills: Fluent English with a neutral accent is essential for clear client communication. Excellent written and verbal communication skills.
• Technical Skills:
  • Proficient in using Google Workspace (Gmail, Calendar, Drive).
  • Experience with WhatsApp for business communication.
  • Experience with booking systems, specifically Acuity Scheduling, is highly desirable.
  • Proficient in managing social media platforms, particularly Instagram and TikTok.
• Soft Skills:
  • Exceptional time management and organizational skills.
  • Ability to work independently, prioritize tasks, and meet deadlines.
  • Strong problem-solving skills and a proactive approach.
  • High level of professionalism and reliability.
  • Ability to handle a busy workload with a calm and positive attitude.

Perks:

• Compensation: $1,200 - $1,800 USD per month
• Benefits: 10 days Paid Time Off (PTO) per year

Working Hours:

Monday to Friday, 12:00 PM – 9:00 PM UK Time

Our Work Culture:

At Trieu Nails London, we foster a collaborative and supportive work environment where creativity and excellence thrive. We value teamwork, integrity, and continuous improvement.

Job Type: Full-Time Contractor

Location: Remote (Candidate ideally based in Latin America, working UK hours)

Job Title: Virtual Assistant for Premier UK Nail Salon