Hire Customer Support Reps in your time zone for 30% under US-market

Near helps startups and larger companies bolster their support team with affordable and bilingual Customer Support Reps. Interview for free and slash your support budget in half with LatAm talent.

Trusted by great businesses like:
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Trusted by great businesses like:
Hotjar logotypeExpensify logotypedeel logoChili Piper logotype
Hotjar logotypeExpensify logotypedeel logoChili Piper logotype
Hotjar logotypeExpensify logotypedeel logoChili Piper logotype
Hotjar logotypeExpensify logotypedeel logoChili Piper logotype

There is a wealth of Bilingual Customer Service Representative talent in LatAm.

Tap into our pool of 35k+ candidates to hire top-tier Bilingual Customer Service Rep quickly and cost-effectively. Near enables startups and mid-market enterprises to reduce hiring expenses and drive innovation without compromising on talent. Assemble a high-performing Customer Support, Ops, & VAs team and outpace competitors, all while staying budget-conscious.

Near can help you

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Save 30-70% on salaries. We offer lower-cost, motivated candidates.

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Hire quickly — 10x Faster. Typically you can hire in under 21 days.

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Find the best teammates for you. Customer support expertise, issue resolution, and ticket management.

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Save time with pre-vetted candidates. English fluency. Bilingual. Comprehensive customer service experience.

Experience

Near candidates are skillful professionals with excellent English proficiency and impressive work experience.

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Junior Bilingual Customer Service Rep

Has 1-2 years of experience. Provides basic customer support in multiple languages, learns about products/services, and develops communication skills.

3 step

Mid-level Bilingual Customer Service Rep

Has 3-5 years of experience. Manages customer inquiries in various languages, handles escalated issues, and contributes to improving customer satisfaction.

2 step

Senior Bilingual Customer Service Rep

Has 5 years of experience or more. Possesses advanced customer service skills, assists in team training, and handles complex customer cases.

1 step

Manager/Director of Bilingual Customer Support

Has 7+ years of experience in management roles. Oversees bilingual customer support operations, manages teams, and ensures efficient communication with diverse customer bases.

4 step

See a few of our 35k pre-vetted candidates

Bruno D.
Bruno D.

Customer Success Manager

from 

Chile

Associate
Customer Success Manager
Carlos M.
Carlos M.

Help Desk

from 

Ecuador

Mid Level
Help Desk
Dameware Utilities
WireShark
Ricardo A
Ricardo A

Customer Support Representative

from 

Honduras

Mid Level
Customer Support
Customer Facing Role
Fast Typing
Client Satisfaction
Ana F.
Ana F.

Customer Support Lead

from 

Uruguay

Senior / C-Level
Softphone
CIM Software
Ticket Management Software
Cust. Support Rep
Luisa R.
Luisa R.

Help Desk

from 

Mexico

Entry Level
Refinitiv
Development
Monitoring Applications
First Instance IT support
Help Desk
Mateus N
Mateus N

Customer Success Agent

from 

Brazil

Mid Level
Customer Service
Team Management
Customer Facing Role
Cust. Support Rep
Slack
Kiara D.
Kiara D.

Bilingual Customer Support Specialist

from 

Argentina

Mid Level
Softphone
CIM Software
Ticket Management Software
Email Management
Customer Satisfaction
Jaime R.
Jaime R.

Bilingual Customer Support Representative

from 

Paraguay

Associate
Softphone
CIM Software
Email Management
Customer Satisfaction
Cust. Support Rep
Milagros D.
Milagros D.

Bilingual Customer Support Representative

from 

Chile

Entry Level
Softphone
CIM Software
Email Management
Issue Resolution
Customer Satisfaction
Rafael E.
Rafael E.

Help Desk

from 

Colombia

Senior / C-Level
NetScaler
SAP
Help Desk
a group of three men and a woman

Why LatAm?

US Time Zones

Hire teammates, not offshore resources. Near candidates work in US time zones, helping improve collaboration.

Strong English

Access candidates with certified English proficiency. Plus we screen the best talent for your roles, helping you save time.

Seamless Work Culture

Our proven hiring process ensures you get candidates who are a strong cultural and professional fit, helping increase retention.

Lower Operational Costs

LatAm salaries are 30-70% below US market. Hire the top 1% while keeping your hiring budget in check. It’s a win-win situation.

How Near's Proven Hiring Process Works

Discovery Session

We delve into your hiring goals, whether it's building a nearshore team, high-volume hiring, executive search, etc. Together, we outline role requirements, discuss talent markets, and compensation ranges.

Kick-Off Call

Meet your dedicated recruiter to fine-tune the candidate profile and create an effective hiring journey. We focus on a streamlined process to secure top talent that meets your objectives.

Interviews and Hiring

Within just 3 days, receive profiles of handpicked candidates. Conduct interviews to find the best fit. Given our pool of high-quality candidates, your toughest decision will be choosing who to hire.

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21 Days to Fill Open Positions

After You Hire

Onboard, pay, retain

We support you through the onboarding process and advise on strategies to pay and retain your top remote talent, setting up both you and your new hire for success.

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Ongoing support & team expansion

Get continuous support after you make a hire. As your business grows, we're ready to assist with team expansion, including high-volume hiring, executive search, and more.

Interview for Free
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Zero-risk hiring. If you don't make a hire, you don't pay anything.

All in cost, simple monthly fee

Jr. Bilingual Customer Support Representative

  • Fluent in English/Spanish/Portuguese
  • 1+ years of experience
  • Strong call handling and issue skills
  • Experience with Microsoft Office and Google Suite tools

Bilingual Customer Support Representative

  • Fluent in English/Spanish/Portuguese/etc.
  • 3+ years of experience
  • Outstanding record keeping and tracking performance
  • Experience with Tier 3 support and ticket management

Bilingual Customer Support Specialist

  • Fluent in English/Spanish/Italian
  • 6+ years of experience
  • Proven issue resolution skills
  • Extensive knowledge of CRM solutions and Microsoft Office tools

Head of Customer Support

  • Bilingual English/Spanish
  • 9+ years of experience
  • Experience in team engagement initiatives
  • Proficient with Microsoft Office, Asana, CRM solutions, Slack and Google Suite tools
  • Call structure and model expert

Customer Support Lead

  • Fluent in English/Spanish/Portuguese
  • 8+ years of experience
  • Experienced bilingual customer support team manager
  • Proficient with Microsoft Office, Asana and CRM solutions
  • Extensive experience in escalation management

What Leading Enterprises Say About Near

Tom Elliott

Tom Elliott

Vice President of Product Management

Bonfire

"

It was shocking to see the difference between the talent Near brought versus other firms I worked with. Our hires are extraordinary and a great cultural fit.

"
John Kennedy

John Kennedy

Founder / CEO

Mesa Cloud

"

We were determined to work with global talent in our local time zone, and Near helped us find great Latin American talent that has brought significant value to our team.

"
Deanna Hunt

Deanna Hunt

Global Senior Sales Recruiter

Metabolic Living

"

Near helped us double the size of our sales force in four months. We hired top talent, injecting fresh energy and expertise into our team, Near's team was very responsive and knowledgeable.

"
Drew Prescott

Drew Prescott

Co-Founder & CEO

R\nd

"

Near not only helped us navigate the hiring process but fundamentally changed our approach to building our team. Their ability to connect us with high-quality, dedicated talent has been invaluable.

"
Sydney Archer

Sydney Archer

VP of Business Ops

Digital Wildcatters

"

We had a seamless and impressive experience with Near. Their team was helpful and thorough, ensuring we received the most qualified talent for the position we were looking for. We filled the role within 2 weeks! We will be using Near for all of our remote hiring needs.

"
Seema Chacko

Seema Chacko

CFO

CyberFortress

"

We hired 12 team members who share our core values: great attitude and desire to learn, resourcefulness, and adaptability. Near’s team was very responsive, and their easy-going communication fostered a seamless hiring process.

"
Carmen Lopez

Carmen Lopez

Recruiter

Tribu

"

The experience was nothing short of exceptional. From start to finish, the entire process was remarkably smooth, and the team at Near played a pivotal role in making our hiring journey a success.

"
Anton Lipkanou

Anton Lipkanou

President / Head of Client Services

DELVE

"

Near’s team gave us confidence that we’d hire great talent quickly. They did a deep dive into our requirements, asked the right questions, and communicated our needs and goals back to us. They advised us on compensation, different talent markets, and our hiring process.

"
Kimberly Gonzalez

Kimberly Gonzalez

Operations Manager

Vanreusel Ventures

"

Near takes care of the entire hiring process for us. All we have to do is interview the best 3 candidates and decide.

"
Sumner Vanderhoof

Sumner Vanderhoof

Co-founder / CEO

Propensity

"

Near was a game-changer for our business hiring strategy. We reduced our burn rate and quadrupled our team skill level with marketing talent from LatAm.

"
Frequently asked questions

What is the difference between a Customer Service Representative and a Bilingual Service Customer Representative?

Bilingual Customer Representatives on Near are able to communicate natively in another language other than English (e.g. Spanish, Portuguese, etc.)

How do I know I can trust your candidates?

Resumes can lie! We pre-vet and screen all of our candidates for English proficiency, skills, and work experience. We conduct reference calls and international criminal background checks. We’ll do our best to find a teammate you can stay with for the long term.

How does your pricing work?

We charge a monthly fee per hire which changes slightly dependent on the role. We can provide an exact quote once we have requirements for the role you're looking to fill. You don't pay us anything unless you make a hire.

What roles can I hire for?

We specialize in the following categories: Finance & Accounting, Marketing, Customer Support & VAs, Sales, and Software Engineering. We've successfully placed candidates ranging from Virtual Assistants and PhD Data Scientists in under 3 weeks. We only help hire LatAm talent. It's our specialty and we do it well.

How do I pay candidates?

You can pay through us, use an in-house solution, or we can connect you with one of our global hiring partners.

Do I need to sponsor candidates / issue a work Visa to hire in LatAm?

You don't. Candidates are not US-based and therefore don't need a visa/sponsorship to work.

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