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There is a wealth of Bilingual Customer Service Representative talent in LatAm.
Near can help you
A 360 solution to find, hire, onboard, pay, and retain top talent
Save 30-70% on salaries. We offer lower-cost, motivated candidates.
Hire quickly — 10x Faster. Typically you can hire in under 21 days.
Find the best teammates for you. Customer support expertise, issue resolution, and ticket management.
Save time with pre-vetted candidates. English fluency. Bilingual. Comprehensive customer service experience.
Near candidates are skillful professionals with excellent English proficiency and impressive work experience.
Has 1-2 years of experience. Provides basic customer support in multiple languages, learns about products/services, and develops communication skills.
Has 3-5 years of experience. Manages customer inquiries in various languages, handles escalated issues, and contributes to improving customer satisfaction.
Has 5 years of experience or more. Possesses advanced customer service skills, assists in team training, and handles complex customer cases.
Manager/Director of Bilingual Customer Support
Has 7+ years of experience in management roles. Oversees bilingual customer support operations, manages teams, and ensures efficient communication with diverse customer bases.
See a few of our 20k pre-vetted candidates
Help Desk
from
Mexico
Help Desk
from
Ecuador
VP of Customer Support
from
Mexico
Customer Success Manager
from
Chile
Customer Support Specialist
from
Colombia
Bilingual Customer Support Representative
from
Paraguay
Customer Success Agent
from
Brazil
Customer Support Representative
from
Honduras
Bilingual Customer Support Representative
from
Chile
Customer Support Lead
from
Uruguay
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Why LatAm?
US Time Zones
Hire teammates, not offshore resources. Near candidates work in US time zones, helping improve collaboration.
Strong English
Access candidates with certified English proficiency. Plus we screen the best talent for your roles, helping you save time.
Seamless Work Culture
Our proven hiring process ensures you get candidates who are a strong cultural and professional fit, helping increase retention.
Lower Operational Costs
LatAm salaries are 30-70% below US market. Hire the top 1% while keeping your hiring budget in check. It’s a win-win situation.
How Near's Proven Hiring Process Works
Discovery Session
We delve into your hiring goals, whether it's building a nearshore team, high-volume hiring, executive search, etc. Together, we outline role requirements, discuss talent markets, and compensation ranges.
Kick-Off Call
Meet your dedicated recruiter to fine-tune the candidate profile and create an effective hiring journey. We focus on a streamlined process to secure top talent that meets your objectives.
Interviews and Hiring
Within just 3 days, receive profiles of handpicked candidates. Conduct interviews to find the best fit. Given our pool of high-quality candidates, your toughest decision will be choosing who to hire.
After You Hire
Onboard, pay, retain
We support you through the onboarding process and advise on strategies to pay and retain your top remote talent, setting up both you and your new hire for success.
Ongoing support & team expansion
Get continuous support after you make a hire. As your business grows, we're ready to assist with team expansion, including high-volume hiring, executive search, and more.
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Zero-risk hiring. If you don't make a hire, you don't pay anything.
All in cost, simple monthly fee
Jr. Bilingual Customer Support Representative
- Fluent in English/Spanish/Portuguese
- 1+ years of experience
- Strong call handling and issue skills
- Experience with Microsoft Office and Google Suite tools
0.9
k
/
Monthly
Bilingual Customer Support Representative
- Fluent in English/Spanish/Portuguese/etc.
- 3+ years of experience
- Outstanding record keeping and tracking performance
- Experience with Tier 3 support and ticket management
1.0
k
/
Monthly
Bilingual Customer Support Specialist
- Fluent in English/Spanish/Italian
- 6+ years of experience
- Proven issue resolution skills
- Extensive knowledge of CRM solutions and Microsoft Office tools
1.2
k
/
Monthly
Head of Customer Support
- Bilingual English/Spanish
- 9+ years of experience
- Experience in team engagement initiatives
- Proficient with Microsoft Office, Asana, CRM solutions, Slack and Google Suite tools
- Call structure and model expert
2.2
k
/
Monthly
Customer Support Lead
- Fluent in English/Spanish/Portuguese
- 8+ years of experience
- Experienced bilingual customer support team manager
- Proficient with Microsoft Office, Asana and CRM solutions
- Extensive experience in escalation management
1.5
k
/
Monthly
What Leading Enterprises Say About Near
Near was a low-risk, high ROI way to source finance talent. In under two weeks, we hired a Corporate Development Analyst with an MBA and managed to hit our acquisition goal for the year.
Near was a game-changer for our business hiring strategy. We reduced our burn rate and quadrupled our team skill level with marketing talent from LatAm.
Near helped us double the size of our sales force in four months. We hired top talent, injecting fresh energy and expertise into our team, Near's team was very responsive and knowledgeable.
Near’s team gave us confidence that we’d hire great talent quickly. They did a deep dive into our requirements, asked the right questions, and communicated our needs and goals back to us. They advised us on compensation, different talent markets, and our hiring process.
It was our first global hire, and it was a success. Near's team guided us at every step. They connected us with highly-qualified candidates, supported us throughout the whole process, and we made a hire in under three weeks.
We hired 12 team members who share our core values: great attitude and desire to learn, resourcefulness, and adaptability. Near’s team was very responsive, and their easy-going communication fostered a seamless hiring process.
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We had a seamless and impressive experience with Near. Their team was helpful and thorough, ensuring we received the most qualified talent for the position we were looking for. We filled the role within 2 weeks! We will be using Near or all of our remote hiring needs.
We were determined to work with global talent in our local time zone, and Near helped us find great Latin American talent that has brought significant value to our team.
It was shocking to see the difference between the talent Near brought versus other firms I worked with. Our hires are extraordinary and a great cultural fit.
What is the difference between a Customer Service Representative and a Bilingual Service Customer Representative?
Bilingual Customer Representatives on Near are able to communicate natively in another language other than English (e.g. Spanish, Portuguese, etc.)
How do I know I can trust your candidates?
Resumes can lie! We pre-vet and screen all of our candidates for English proficiency, skills, and work experience. We conduct reference calls and international criminal background checks. We’ll do our best to find a teammate you can stay with for the long term.
How does your pricing work?
We charge a monthly fee per hire which changes slightly dependent on the role. We can provide an exact quote once we have requirements for the role you're looking to fill. You don't pay us anything unless you make a hire.
What roles can I hire for?
We specialize in the following categories: Finance & Accounting, Marketing, Customer Support & VAs, Sales, and Software Engineering. We've successfully placed candidates ranging from Virtual Assistants and PhD Data Scientists in under 3 weeks. We only help hire LatAm talent. It's our specialty and we do it well.
How do I pay candidates?
You can pay through us, use an in-house solution, or we can connect you with one of our global hiring partners.
Do I need to sponsor candidates / issue a work Visa to hire in LatAm?
You don't. Candidates are not US-based and therefore don't need a visa/sponsorship to work.
