Imagine this: as your business grows, you have the opportunity to work with incredible talent from across the world in a remote work setting. Your team can do their jobs from wherever they want—some in coffee shops, some at trendy coworking spaces, and others tucked away in their cozy homes.
While this new reality of remote work seems like a dream come true, running an online business comes with its complexities: miscommunication and collaboration issues, security risks, and disengaged virtual office employees, to name a few.
This is where virtual office managers come into play. They work behind the scenes to ensure everyone on the team can do their work efficiently. They're not just managing a physical workspace—they're tackling the unique challenges of keeping remote teams connected and productive.
In this article, we'll talk straight about how a virtual office manager can turn around the situation for the better, tackling the challenging task of managing virtual "offices" in a world where work knows no boundaries—and how they can transform your business.
What Is a Virtual Office Manager?
A virtual office manager is a vital administrative professional who efficiently oversees the remote team's operations. They wear various hats, ensuring seamless virtual workspace functioning.
They monitor employee attendance, manage office supplies, and handle email communication, guaranteeing nothing is overlooked.
Their role extends beyond administration, involving task allocation, progress tracking, and fostering internal collaboration. They excel in financial support, aiding billing, onboarding, and tech-related tasks.
Additionally, they coordinate events, travel, and appointments, showcasing their versatility in optimizing remote operations.
Why Should You Hire a Virtual Officer Manager?
Hiring a virtual office manager offers various benefits for businesses looking to enhance their operations and productivity. Here's a closer look at why you should consider bringing one on board:
1. Business experience
Compared to a regular virtual assistant, virtual office managers bring a vast business experience to the table. They have a comprehensive understanding of administrative and managerial processes, allowing them to integrate with your team right away.
2. Flexible pay and hours
Are you working with a tight budget? Many virtual office space managers can adapt to your specific communication skills and availability needs. This flexibility is particularly advantageous for businesses that do not require a full-time manager but need expert support for administrative tasks and management of remote employees.
3. Increased efficiency and productivity
Entrusting administrative responsibilities to a virtual office manager can significantly increase business efficiency and productivity. They free up time for your team members, allowing them to concentrate on core business activities, knowing that daily operations are running smoothly.
What Can You Include in the Job Description for a Virtual Office Manager?
When crafting a virtual office manager job description, providing a clear and comprehensive overview of their responsibilities is crucial. Here is a non-exhaustive list of key elements to include in a job description for the position:
This office administrator role involves managing the virtual environment and setup, including technology and communication tools. Besides social media management, they must also be excellent at time management and scheduling appointments, such as booking town halls and organizing virtual meetings, video conferencing, and webinars.
Communication and collaboration
Virtual office managers must facilitate efficient email management and other communication channels among team members as part of their responsibilities. Their presence should foster a positive remote work environment by promoting collaboration and coordinating virtual team-building activities and events.
Virtual company managers are often responsible for overseeing the implementation and maintenance of company digital tools, like team chats, for effective communication. They must be confident with virtual office software and project management tools. Virtual executive assistants also help troubleshoot technical issues while staying updated with emerging technologies to enhance productivity.
More complex roles require virtual office assistants to implement and maintain security protocols to safeguard sensitive information such as financial records. They may be in charge of training full-time team members on levels of discretion regarding data protection remote work practices.
Human resources support
Similarly to HR assistants, virtual office managers may take on responsibilities such as onboarding and offboarding processes, maintaining job postings and virtual employee records, screening job seekers, and ensuring compliance with HR policies. They can also contribute to the overall employee experience at the organization— ranging from remote office maintenance, such as curating onboarding documents, to designing a virtual work culture that sports great connection between team members and a well-balanced work life.
As with many management positions, they are often required to coordinate and track virtual projects, deadlines, and milestones. Moreover, they may need to collaborate with agile teams to manage task assignments and progress.
A remote office space manager may communicate with external service providers and vendors. They manage, evaluate, and negotiate contracts according to the business model to ensure maximum business revenue and quality of delivered services.
Budgeting and expense management
The position also implies monitoring and managing the virtual office budgets, ensuring cost-effectiveness. If they have experience with bookkeeping, they help maintain the office budget with accounting software while tracking and reconciling business expenses, such as being responsible for accounts payable.
Read our article on “The Ultimate Guide to Job Descriptions for Remote Talent” to write the most compelling descriptions for any remote role.
What Are the Qualities of a Good Virtual Office Manager?
What to look for in a virtual office manager? Depending on the complexity of the role and your specific requirements, business owners might want to consider candidates that possess experience in office management and skills such as:
Efficient task management
Look for an online business manager who excels in task management and can delegate efficiently, think critically, and pay great attention to detail. Such professionals have a knack for prioritizing assignments, ensuring that all tasks are completed on time and to a high standard in the virtual office environment.
Excellent communication and coordination skills
Effective verbal communication skills must come naturally to them, which is core to the success of your virtual office environment. They are great with building relationships and seamlessly coordinating with team members, ensuring everyone is on the same page for remote work policies and working together towards common goals.
They are adept at providing great virtual office management solutions to streamline office operations and reduce unnecessary expenses. Their knowledge and experience in finance, bookkeeping, or accounting help optimize budgets and resource allocation.
Flexibility and adaptability
A competent virtual office manager is flexible and adaptable, enabling them to align with your business's ever-evolving needs. They thrive in dynamic environments where change is a constant presence. While this quality may not be immediately apparent from their resume, it may require a more in-depth discussion.
Check out our article "15 Best Interview Questions to Ask Remote Workers" for tips and tricks to help you ask the right questions.
Confidentiality and trustworthiness
Handling sensitive documents with care and discretion is crucial for this role, as they usually have access to employee and customer data. They must understand the importance of maintaining confidentiality and can be trusted with the organization's most confidential information.
How Much Are Virtual Office Managers Paid?
The salary of virtual office managers can vary widely based on factors such as:
- Professional experience or educational background;
- Geographic location and cost of living;
- The complexity of the role;
- Industry and company size;
- The type of employment contract (full-time, part-time, contract).
Salaries can range from several thousand dollars per month to more, depending on these variables. For example:
- Glassdoor reports an average salary of $55,247 per year for virtual office managers
- For this position, virtual office managers earn $19.23-$24.11 an hour on ZipRecruiter
- On SimplyHired, this role can earn between $20 to $25 an hour
- At Near, data suggests that this position can earn:
- $800-$1000 USD with 0-2 years of experience;
- $1000-$1500 USD with 2-5+ years of experience.
After conducting research on the general market, consider your business needs and goals and take into account the factors above to determine the appropriate compensation for a virtual office manager within your organization.
As the remote and hybrid work models have become the norm for many companies worldwide, working with a virtual office manager can catalyze team productivity, streamline operations, and maintain a sense of unity among your team.
Hiring a virtual office manager can be a strategic move to enhance your organization's efficiency, productivity, and overall success. Their diverse skill set, flexibility, and ability to adapt to evolving challenges make them invaluable to your team.
If you want to hear how Northstar scaled their newly remote team and saved over $250k with Near, read this case study.