Excellent customer service and support are critical to the success of a business as it directly impacts the satisfaction and loyalty of customers. Hiring remote Latin American (LatAm) talent for customer support positions can bring fresh perspectives and unique skills that can enhance your customer support team.
Remote LatAm talent may be more adaptable and able to work at different times, which can be a great advantage for companies looking to provide customer support outside the regular business hours in their location. They will also be able to provide a bilingual customer service, which so many customers value.
Additionally, they often possess strong communication and interpersonal skills and a customer-first mentality, which are essential for customer support roles to help improve the overall customer experience.
Some of the customer support roles you can fill by hiring LatAm remote workers and the average salaries include:
Customer Operations Assistant
Customer operations assistants manage the day-to-day operations of a company’s customer support team. They ensure that the team provides quality customer support and that support processes run smoothly.
LatAm annual salary range: $12,000–$18,000 USD
Potential savings over US salaries: 56.73%
Customer Success Manager
Customer success managers ensure customers successfully use a company’s products or services. They work closely with customers to understand their needs and provide solutions to any challenges they may face.
LatAm annual salary range: $30,000–$42,000 USD
Potential savings over US salaries: 47.87%
Customer Support Analyst
Customer support analysts provide technical support to customers. They troubleshoot issues, provide solutions, and ensure customers are satisfied with the company’s products or services.
LatAm annual salary range: $18,000–$26,400 USD
Potential savings over US salaries: 62.30%
Customer Service Representative
Customer service representatives, or customer support representatives, respond to customer inquiries via phone, email, or live chat. They handle customer inquiries, resolve issues, and provide a high level of customer service.
LatAm annual salary range: $24,000–$42,000 USD
Potential savings over US salaries: 26.76%
Head of Customer Success
The head of customer success leads a company’s customer success team. They develop and implement strategies to improve customer satisfaction and retention and ensure the team provides quality customer support.
LatAm annual salary range: $60,000–$90,000 USD
Potential savings over US salaries: 30.90%
Return to the 2023 Salary Guide: US vs. Latin America
The salary guide is a valuable resource for businesses looking to hire remote talent from LatAm. It presents a comprehensive overview of LatAm job market trends, cost of living, and the skills and qualities of roles that LatAm remote workers can fill. It gives you the information you need to determine what salaries would be fair for your remote LatAm workers while still providing cost savings for you.
By nearshore outsourcing to the LatAm region, businesses can access a diverse and highly skilled talent pool and save on operating costs.