Hire Customer Support Reps in your timezone and cut overhead by 30%

Near helps startups and larger companies bolster their support team with affordable and intelligent Customer Support Reps. Interview for free and slash your support budget in half with LatAm talent.

Trusted by great businesses like:
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Trusted by great businesses like:
HotjarExpensifyChili Piper
HotjarExpensifyChili Piper
HotjarExpensifyChili Piper
HotjarExpensifyChili Piper

There is a wealth of Customer Support Rep talent in LatAm.

Tap into our pool of 35k+ candidates to hire top-tier Customer Support Rep quickly and cost-effectively. Near enables startups and mid-market enterprises to reduce hiring expenses and drive innovation without compromising on talent. Assemble a high-performing Customer Support, Ops, & VAs team and outpace competitors, all while staying budget-conscious.

Near can help you

Save 30-70% on salaries. We offer lower-cost, motivated candidates.

Hire quickly — 10x Faster. Typically you can hire in under 21 days.

Find the best teammates for you. Extensive experience interpreting customer requests, assisting, and resolving issues.

Save time with pre-vetted candidates. English speaking. Highly skilled. Comprehensive customer support experience.

Customer support representative Experience

Near candidates are skillful professionals with excellent English proficiency and impressive work experience.

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Junior Customer Support Rep

Has 1-2 years of experience or less. Provides basic customer assistance, answers inquiries, and resolves simple issues or requests.

Mid-level Customer Support Rep

Has 3-5 years of experience. Manages more complex customer interactions, addresses escalated issues, and contributes to customer satisfaction strategies.

Senior Customer Support Rep

Has 5 years of experience or more. Handles challenging customer cases, provides mentorship to junior reps, and assists in improving customer support processes.

Manager/Director of Customer Support

Has 7+ years of experience in management roles. Oversees customer support operations, manages teams, and shapes customer experience strategies. Provides insights for optimizing support processes.

See a few of our 35k pre-vetted candidates

Jaime R.
Jaime R.

Bilingual Customer Support Representative

from 

Paraguay

Associate
Softphone
CIM Software
Email Management
Customer Satisfaction
Cust. Support Rep
Carlos M.
Carlos M.

Help Desk

from 

Ecuador

Mid Level
Help Desk
Dameware Utilities
WireShark
Mateus N
Mateus N

Customer Success Agent

from 

Brazil

Mid Level
Customer Service
Team Management
Customer Facing Role
Cust. Support Rep
Slack
Jaime R
Jaime R

Customer Support Specialist

from 

Colombia

Mid Level
Customer Relationship Management
Effective Communication
Client Satisfaction
Cust. Support Rep
Luisa R.
Luisa R.

Help Desk

from 

Mexico

Entry Level
Refinitiv
Development
Monitoring Applications
First Instance IT support
Help Desk
Ana F.
Ana F.

Customer Support Lead

from 

Uruguay

Senior / C-Level
Softphone
CIM Software
Ticket Management Software
Cust. Support Rep
Bruno D.
Bruno D.

Customer Success Manager

from 

Chile

Associate
Customer Success Manager
Ricardo A
Ricardo A

Customer Support Representative

from 

Honduras

Mid Level
Customer Support
Customer Facing Role
Fast Typing
Client Satisfaction
Kiara D.
Kiara D.

Bilingual Customer Support Specialist

from 

Argentina

Mid Level
Softphone
CIM Software
Ticket Management Software
Email Management
Customer Satisfaction
Milagros D.
Milagros D.

Bilingual Customer Support Representative

from 

Chile

Entry Level
Softphone
CIM Software
Email Management
Issue Resolution
Customer Satisfaction
a group of three men and a woman

Why LatAm?

US Time Zones

Hire teammates, not offshore resources. Near candidates work in US time zones, helping improve collaboration.

Strong English

Access candidates with certified English proficiency. Plus we screen the best talent for your roles, helping you save time.

Seamless Work Culture

Our proven hiring process ensures you get candidates who are a strong cultural and professional fit, helping increase retention.

Lower Operational Costs

LatAm salaries are 30-70% below US market. Hire the top 1% while keeping your hiring budget in check. It’s a win-win situation.

How Near's Proven Hiring Process Works

Discovery Session

We delve into your hiring goals, whether it's building a nearshore team, high-volume hiring, executive search, etc. Together, we outline role requirements, discuss talent markets, and compensation ranges.

Kick-Off Call

Meet your dedicated recruiter to fine-tune the candidate profile and create an effective hiring journey. We focus on a streamlined process to secure top talent that meets your objectives.

Interviews and Hiring

Within just 3 days, receive profiles of handpicked candidates. Conduct interviews to find the best fit. Given our pool of high-quality candidates, your toughest decision will be choosing who to hire.

21 Days to Fill Open Positions

After You Hire

Onboard, pay, retain

We support you through the onboarding process and advise on strategies to pay and retain your top remote talent, setting up both you and your new hire for success.

Ongoing support & team expansion

Get continuous support after you make a hire. As your business grows, we're ready to assist with team expansion, including high-volume hiring, executive search, and more.

Interview for Free

Zero-risk hiring. If you don't make a hire, you don't pay anything.

All in cost, simple monthly fee

Customer Success Agent

  • Fluent in English/Spanish
  • 3+ years of experience
  • Customer orientation and ability to adapt/respond to different types of characters
  • Experience with Microsoft Office and Ticket Management software

What Leading Enterprises Say About Near

Sumner Vanderhoof

Sumner Vanderhoof

Co-founder / CEO

Propensity

"

Near was a game-changer for our business hiring strategy. We reduced our burn rate and quadrupled our team skill level with marketing talent from LatAm.

"
Inge Beintrexler

Inge Beintrexler

VP of People

Percent

"

We were pleasantly surprised with all the candidates we interviewed, especially about how well-rounded they were and how much experience they had. We were blown away by the talent that existed that we just kind of weren't aware of.

"
Seema Chacko

Seema Chacko

CFO

CyberFortress

"

We hired 12 team members who share our core values: great attitude and desire to learn, resourcefulness, and adaptability. Near’s team was very responsive, and their easy-going communication fostered a seamless hiring process.

"
Kimberly Gonzalez

Kimberly Gonzalez

Operations Manager

Vanreusel Ventures

"

Near takes care of the entire hiring process for us. All we have to do is interview the best 3 candidates and decide.

"
Joshua Thompson

Joshua Thompson

Partner and COO

Kordis

"

Near provides an easy hiring experience. They saved me a lot of time handling all the posting, sourcing, screening, and initial interviews. All I have to do is conduct final interviews to ensure cultural alignment. I made a hire in only 14 days.

"
John Kennedy

John Kennedy

Founder / CEO

Mesa Cloud

"

We were determined to work with global talent in our local time zone, and Near helped us find great Latin American talent that has brought significant value to our team.

"
Carmen Lopez

Carmen Lopez

Recruiter

Tribu

"

The experience was nothing short of exceptional. From start to finish, the entire process was remarkably smooth, and the team at Near played a pivotal role in making our hiring journey a success.

"
Tom Elliott

Tom Elliott

Vice President of Product Management

Bonfire

"

It was shocking to see the difference between the talent Near brought versus other firms I worked with. Our hires are extraordinary and a great cultural fit.

"
Conor Chamness

Conor Chamness

Head of M&A

Dura Software

"

Near was a low-risk, high ROI way to source finance talent. In under two weeks, we hired a Corporate Development Analyst with an MBA and managed to hit our acquisition goal for the year.

"
Sydney Archer

Sydney Archer

VP of Business Ops

Digital Wildcatters

"

We had a seamless and impressive experience with Near. Their team was helpful and thorough, ensuring we received the most qualified talent for the position we were looking for. We filled the role within 2 weeks! We will be using Near for all of our remote hiring needs.

"
Frequently asked questions

What are the benefits of having Customer Support Reps from Latin America?

Hiring Customer Support Reps in LatAm is a great idea for several reasons. US-based companies can take advantage of timezone similarities and employ a team of reps to cover hours that offshore reps in geographies like India and Eastern Europe can't serve. Additionally, hiring customer support teammates from Latin America means you can now more easily serve Spanish-speaking and Portuguese-speaking customers, as Customer Support Reps on Near are bilingual.

How do I know I can trust your candidates?

Resumes can lie! We pre-vet and screen all of our candidates for English proficiency, skills, and work experience. We conduct reference calls and international criminal background checks. We’ll do our best to find a teammate you can stay with for the long term.

How does your pricing work?

We charge a monthly fee per hire which changes slightly dependent on the role. We can provide an exact quote once we have requirements for the role you're looking to fill. You don't pay us anything unless you make a hire.

What roles can I hire for?

We specialize in the following categories: Finance & Accounting, Marketing, Customer Support & VAs, Sales, and Software Engineering. We've successfully placed candidates ranging from Virtual Assistants and PhD Data Scientists in under 3 weeks. We only help hire LatAm talent. It's our specialty and we do it well.

How do I pay candidates?

You can pay through us, use an in-house solution, or we can connect you with one of our global hiring partners.

Do I need to sponsor candidates / issue a work Visa to hire in LatAm?

You don't. Candidates are not US-based and therefore don't need a visa/sponsorship to work.

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