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There is a wealth of Customer Support Rep talent in LatAm.
Near can help you
Save 30-70% on salaries. We offer lower-cost, motivated candidates.
Hire quickly — 10x Faster. Typically you can hire in under 21 days.
Find the best teammates for you. Extensive experience interpreting customer requests, assisting, and resolving issues.
Save time with pre-vetted candidates. English speaking. Highly skilled. Comprehensive customer support experience.
Near candidates are skillful professionals with excellent English proficiency and impressive work experience.
Has 1-2 years of experience or less. Provides basic customer assistance, answers inquiries, and resolves simple issues or requests.
Has 3-5 years of experience. Manages more complex customer interactions, addresses escalated issues, and contributes to customer satisfaction strategies.
Has 5 years of experience or more. Handles challenging customer cases, provides mentorship to junior reps, and assists in improving customer support processes.
Manager/Director of Customer Support
Has 7+ years of experience in management roles. Oversees customer support operations, manages teams, and shapes customer experience strategies. Provides insights for optimizing support processes.
See a few of our 20k pre-vetted candidates
Customer Support Lead
from
Uruguay
Help Desk
from
Colombia
Customer Support Specialist
from
Colombia
Bilingual Customer Support Specialist
from
Argentina
Help Desk
from
Mexico
Bilingual Customer Support Representative
from
Paraguay
Bilingual Customer Support Representative
from
Chile
Customer Success Agent
from
Brazil
VP of Customer Support
from
Mexico
Customer Support Representative
from
Honduras
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Why LatAm?
US Time Zones
Hire teammates, not offshore resources. Near candidates work in US time zones, helping improve collaboration.
Strong English
Access candidates with certified English proficiency. Plus we screen the best talent for your roles, helping you save time.
Seamless Work Culture
Our proven hiring process ensures you get candidates who are a strong cultural and professional fit, helping increase retention.
Lower Operational Costs
LatAm salaries are 30-70% below US market. Hire the top 1% while keeping your hiring budget in check. It’s a win-win situation.
How Near's Proven Hiring Process Works
Discovery Session
We delve into your hiring goals, whether it's building a nearshore team, high-volume hiring, executive search, etc. Together, we outline role requirements, discuss talent markets, and compensation ranges.
Kick-Off Call
Meet your dedicated recruiter to fine-tune the candidate profile and create an effective hiring journey. We focus on a streamlined process to secure top talent that meets your objectives.
Interviews and Hiring
Within just 3 days, receive profiles of handpicked candidates. Conduct interviews to find the best fit. Given our pool of high-quality candidates, your toughest decision will be choosing who to hire.
After You Hire
Onboard, pay, retain
We support you through the onboarding process and advise on strategies to pay and retain your top remote talent, setting up both you and your new hire for success.
Ongoing support & team expansion
Get continuous support after you make a hire. As your business grows, we're ready to assist with team expansion, including high-volume hiring, executive search, and more.
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Zero-risk hiring. If you don't make a hire, you don't pay anything.
All in cost, simple monthly fee
Customer Success Agent
- Fluent in English/Spanish
- 3+ years of experience
- Customer orientation and ability to adapt/respond to different types of characters
- Experience with Microsoft Office and Ticket Management software
1.5
k
/
Monthly
What Leading Enterprises Say About Near
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Near takes care of the entire hiring process for us. All we have to do is interview the best 3 candidates and decide.
We were pleasantly surprised with all the candidates we interviewed, especially about how well-rounded they were and how much experience they had. We were blown away by the talent that existed that we just kind of weren't aware of.
Near’s team gave us confidence that we’d hire great talent quickly. They did a deep dive into our requirements, asked the right questions, and communicated our needs and goals back to us. They advised us on compensation, different talent markets, and our hiring process.
We hired 12 team members who share our core values: great attitude and desire to learn, resourcefulness, and adaptability. Near’s team was very responsive, and their easy-going communication fostered a seamless hiring process.
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We had a seamless and impressive experience with Near. Their team was helpful and thorough, ensuring we received the most qualified talent for the position we were looking for. We filled the role within 2 weeks! We will be using Near or all of our remote hiring needs.
Near was a game-changer for our business hiring strategy. We reduced our burn rate and quadrupled our team skill level with marketing talent from LatAm.
We were determined to work with global talent in our local time zone, and Near helped us find great Latin American talent that has brought significant value to our team.
Near provides an easy hiring experience. They saved me a lot of time handling all the posting, sourcing, screening, and initial interviews. All I have to do is conduct final interviews to ensure cultural alignment. I made a hire in only 14 days.
Near helped us double the size of our sales force in four months. We hired top talent, injecting fresh energy and expertise into our team, Near's team was very responsive and knowledgeable.
It was our first global hire, and it was a success. Near's team guided us at every step. They connected us with highly-qualified candidates, supported us throughout the whole process, and we made a hire in under three weeks.
What are the benefits of having Customer Support Reps from Latin America?
Hiring Customer Support Reps in LatAm is a great idea for several reasons. US-based companies can take advantage of timezone similarities and employ a team of reps to cover hours that offshore reps in geographies like India and Eastern Europe can't serve. Additionally, hiring customer support teammates from Latin America means you can now more easily serve Spanish-speaking and Portuguese-speaking customers, as Customer Support Reps on Near are bilingual.
How do I know I can trust your candidates?
Resumes can lie! We pre-vet and screen all of our candidates for English proficiency, skills, and work experience. We conduct reference calls and international criminal background checks. We’ll do our best to find a teammate you can stay with for the long term.
How does your pricing work?
We charge a monthly fee per hire which changes slightly dependent on the role. We can provide an exact quote once we have requirements for the role you're looking to fill. You don't pay us anything unless you make a hire.
What roles can I hire for?
We specialize in the following categories: Finance & Accounting, Marketing, Customer Support & VAs, Sales, and Software Engineering. We've successfully placed candidates ranging from Virtual Assistants and PhD Data Scientists in under 3 weeks. We only help hire LatAm talent. It's our specialty and we do it well.
How do I pay candidates?
You can pay through us, use an in-house solution, or we can connect you with one of our global hiring partners.
Do I need to sponsor candidates / issue a work Visa to hire in LatAm?
You don't. Candidates are not US-based and therefore don't need a visa/sponsorship to work.
Discover Why Hiring in LatAm is a Cheat Code. Download our FREE Guide Now.