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Customer Support Rep

Hire Customer Support Reps in your timezone and cut overhead by 30%

Near helps startups and larger companies bolster their support team with affordable and intelligent Customer Support Reps. Interview for free and slash your support budget in half with LatAm talent.

Interview for Free
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Sick of doing support yourself? Can't find good reps?

Leverage our pool of 15k+ candidates and hire excellent support talent affordably and quickly.

Near can help you

  • Save 30-70% on salaries
    Lower-cost, motivated candidates.
  • Hire quickly - 10x Faster
    Typically in under 20 days.
  • Find the best teammates for you
    Extensive experience interpreting customer requests, assisting, and resolving issues.
  • Save time with pre-vetted candidates
    English speaking. Highly skilled. Comprehensive customer support experience.

Customer support representative Experience

Near candidates are skillful professionals with excellent English proficiency and impressive work experience.

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Junior — Junior Customer support representatives have with 1-2 years of experience or less.

Mid-level/Semi-senior — Mid-level Customer support representatives have 3-5 years of experience.

Senior — SeniorCustomer support representatives have 5 years of experience or more.

Head/C-level /Managers / VPs — Managers / VPs Customer support representatives have 7+ years of experience in management roles.

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See a few of our 15k pre-vetted candidates

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Why LatAm?
Teammates, not resources.

US Time Zones

US Time Zones

Hire teammates, not offshore resources. Near candidates work in US time zones.

Strong English

Strong English

Candidates verify their English level on sign-up. Plus, our recruiters filter the best apps for your job to save you time.

Seamless Work Culture

Seamless Work Culture

Leverage a set of processes tailored to manage remote onboarding, compliance, and payroll.

Save 30-70% on salaries

Lower Operational Costs

LatAm salaries are 30-70% below US market. It’s a win-win situation.

How it works

If you don’t hire, you don’t pay a cent.
No upfront or hidden fees.


with you

We'll discuss your hiring needs and help finish crafting any Job Descriptions.


Review and Interview

We'll post your job on our platform and our recruiters will send qualified apps your way. We integrate with your hiring process.


made simple

No need to set up an entity, deal with international payments, or ship equipment. Near does it all for you.

All in cost, simple monthly fee

Customer Success Agent

  • Fluent in English/Spanish
  • 3+ years of experience
  • Customer orientation and ability to adapt/respond to different types of characters
  • Experience with Microsoft Office and Ticket Management software
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Near was a low-risk, high ROI way to source finance talent. In under two weeks, we hired a Corporate Development Analyst with an MBA and managed to hit our acquisition goal for the year.
Conor Chamness
Head of M&A
Dura Software
We felt confident in the competence of Near’s team. Is the person on the other side digging deep? Are they asking the right questions? Can they explain back to me what I should expect? Your team gave us all of that.
Anton Lipkanou
President / Head of Client Services
We were determined to work with global talent in our local time zone, and Near has been a fantastic way to find talented Latin American team members.
John Kennedy
Founder / CEO
Mesa Cloud
I actually ran ads at the same time on We Work Remotely and RemoteOK, and it was shocking to see the difference.
Tom Elliott
Vice President of Product Management
Frequently asked questions

What are the benefits of having Customer Support Reps from Latin America?

Hiring Customer Support Reps in LatAm is a great idea for several reasons. US-based companies can take advantage of timezone similarities and employ a team of reps to cover hours that offshore reps in geographies like India and Eastern Europe can't serve. Additionally, hiring customer support teammates from Latin America means you can now more easily serve Spanish-speaking and Portuguese-speaking customers, as Customer Support Reps on Near are bilingual.

How does your pricing work?

We charge a monthly fee per hire which changes slightly dependent on the role. We can provide an exact quote once we have requirements for the role you're looking to fill. You don't pay us anything unless you make a hire.

What roles can I hire for?

We specialize in the following categories: Finance & Accounting, Marketing, Customer Support & VAs, Sales, and Software Engineering. We've successfully placed candidates ranging from Virtual Assistants and PhD Data Scientists in under 3 weeks. We only help hire LatAm talent. It's our specialty and we do it well.

How do I pay candidates?

You can pay through us, use an in-house solution, or we can connect you with one of our global hiring partners.

Do I need to sponsor candidates / issue a work Visa to hire in LatAm?

You don't. Candidates are not US-based and therefore don't need a visa/sponsorship to work.

How do I know I can trust your candidates?

We pre-vet all of our candidates for English fluency and clean resumes. We run reference calls and international criminal background checks. We’ll do our best to find a teammate you can stay with for the long term!

All the nearshore perks

Zero-hassle hiring
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