Hire remote Help Desk talent from LatAm for 30% less in <21 days

Near can help startups and larger companies find, interview, and hire great pre-vetted Help Desks from Latin America in 21 days or less.

Trusted by great businesses like:
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Trusted by great businesses like:
HotjarExpensifyChili Piper
HotjarExpensifyChili Piper
HotjarExpensifyChili Piper
HotjarExpensifyChili Piper

There is a wealth of Help Desk Support talent in LatAm.

Tap into our pool of 35k+ candidates to hire top-tier Help Desk quickly and cost-effectively. Near enables startups and mid-market enterprises to reduce hiring expenses and drive innovation without compromising on talent. Assemble a high-performing IT, Data, and Engineering team and outpace competitors, all while staying budget-conscious.

Near can help you

Save 30-70% on salaries. We offer lower-cost, motivated candidates.

Hire quickly — 10x Faster. Typically you can hire in under 21 days.

Find the best teammates for you. Technical support, troubleshooting & communication skills.

Save time with pre-vetted candidates. English speaking. Comprehensive help desk experience.

Experience

Near candidates are skillful professionals with excellent English proficiency and impressive work experience.

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Junior Help Desk

Has 1-2 years of experience or less. Assists in providing basic technical support, troubleshoots user issues, and gains familiarity with help desk software.

Mid-level Help Desk

Has 3-5 years of experience. Manages more complex technical inquiries, collaborates with IT teams, and contributes to help desk process improvement.

Senior Help Desk

Has 5 years of experience or more. Possesses expertise in technical problem-solving, handles escalated issues, and contributes to enhancing user experience.

Manager/Director of Help Desk Services

Has 7+ years of experience in management roles. Oversees help desk operations, manages help desk support teams, and ensures efficient resolution of technical inquiries.

See a few of our 35k pre-vetted candidates

Braian S.
Braian S.

Senior Javascript Engineer

from 

Argentina

Senior / C-Level
Typescript
React
Node
Back End Development
Full-Stack Engineer
Matheus M.
Matheus M.

Junior Angular Developer

from 

Brazil

Entry Level
HTML
Javascript
Typescript
UX/UI
Front-End Engineer
Luciana V.
Luciana V.

Web Designer

from 

Mexico

Entry Level
HTML
JQuery
Javascript
Graphic Design
Web Designer
Fatima J.
Fatima J.

Developer

from 

Argentina

Senior / C-Level
Managing Software Programs
Testing
Efficient Code
Sybase
Amy C.
Amy C.

Back End Engineer

from 

Uruguay

Associate
Javascript
Ruby
Software Coding
Back-End Engineer
Mariana S.
Mariana S.

React Dev

from 

Brazil

Mid Level
Full Stack
React
Bruno E.
Bruno E.

Developer

from 

Panama

Mid Level
Managing Software Programs
Java
Sybase
Software Engineer
Javier L.
Javier L.

DevOps

from 

Panama

Entry Level
Unix/Linux
Lambda
DevOps
Tomas Z.
Tomas Z.

Front-end Tech Lead

from 

Uruguay

Senior / C-Level
Javascript
React
Node
Web3
Scrum
Elaine A.
Elaine A.

DevOps

from 

Paraguay

Mid Level
Terragrunt
Kubernetes
Lambda
DevOps
a group of three men and a woman

Why LatAm?

US Time Zones

Hire teammates, not offshore resources. Near candidates work in US time zones, helping improve collaboration.

Strong English

Access candidates with certified English proficiency. Plus we screen the best talent for your roles, helping you save time.

Seamless Work Culture

Our proven hiring process ensures you get candidates who are a strong cultural and professional fit, helping increase retention.

Lower Operational Costs

LatAm salaries are 30-70% below US market. Hire the top 1% while keeping your hiring budget in check. It’s a win-win situation.

How Near's Proven Hiring Process Works

Discovery Session

We delve into your hiring goals, whether it's building a nearshore team, high-volume hiring, executive search, etc. Together, we outline role requirements, discuss talent markets, and compensation ranges.

Kick-Off Call

Meet your dedicated recruiter to fine-tune the candidate profile and create an effective hiring journey. We focus on a streamlined process to secure top talent that meets your objectives.

Interviews and Hiring

Within just 3 days, receive profiles of handpicked candidates. Conduct interviews to find the best fit. Given our pool of high-quality candidates, your toughest decision will be choosing who to hire.

21 Days to Fill Open Positions

After You Hire

Onboard, pay, retain

We support you through the onboarding process and advise on strategies to pay and retain your top remote talent, setting up both you and your new hire for success.

Ongoing support & team expansion

Get continuous support after you make a hire. As your business grows, we're ready to assist with team expansion, including high-volume hiring, executive search, and more.

Interview for Free

Zero-risk hiring. If you don't make a hire, you don't pay anything.

All in cost, simple monthly fee

Jr. Help Desk Analyst

  • Degree in Computer Science or similar
  • 1+ years of experience
  • First instance IT support
  • Familiarity with ticketing systems

Sr. Help Desk Specialist

  • Degree in Computer Science or similar
  • 5+ years of experience
  • Second and Third level IT support and implementation
  • Extensive experience working with ticketing systems
  • Proficiency in providing support with tools such as Microsoft Office Suite, Windows, Linux, and hardware-related issues

What Leading Enterprises Say About Near

Inge Beintrexler

Inge Beintrexler

VP of People

Percent

"

We were pleasantly surprised with all the candidates we interviewed, especially about how well-rounded they were and how much experience they had. We were blown away by the talent that existed that we just kind of weren't aware of.

"
Joshua Thompson

Joshua Thompson

Partner and COO

Kordis

"

Near provides an easy hiring experience. They saved me a lot of time handling all the posting, sourcing, screening, and initial interviews. All I have to do is conduct final interviews to ensure cultural alignment. I made a hire in only 14 days.

"
Carmen Lopez

Carmen Lopez

Recruiter

Tribu

"

The experience was nothing short of exceptional. From start to finish, the entire process was remarkably smooth, and the team at Near played a pivotal role in making our hiring journey a success.

"
Sumner Vanderhoof

Sumner Vanderhoof

Co-founder / CEO

Propensity

"

Near was a game-changer for our business hiring strategy. We reduced our burn rate and quadrupled our team skill level with marketing talent from LatAm.

"
Anton Lipkanou

Anton Lipkanou

President / Head of Client Services

DELVE

"

Near’s team gave us confidence that we’d hire great talent quickly. They did a deep dive into our requirements, asked the right questions, and communicated our needs and goals back to us. They advised us on compensation, different talent markets, and our hiring process.

"
Doug Dyer

Doug Dyer

CFO / COO

Chapter One

"

It was our first global hire, and it was a success. Near's team guided us at every step. They connected us with highly-qualified candidates, supported us throughout the whole process, and we made a hire in under three weeks.

"
John Kennedy

John Kennedy

Founder / CEO

Mesa Cloud

"

We were determined to work with global talent in our local time zone, and Near helped us find great Latin American talent that has brought significant value to our team.

"
Conor Chamness

Conor Chamness

Head of M&A

Dura Software

"

Near was a low-risk, high ROI way to source finance talent. In under two weeks, we hired a Corporate Development Analyst with an MBA and managed to hit our acquisition goal for the year.

"
Deanna Hunt

Deanna Hunt

Global Senior Sales Recruiter

Metabolic Living

"

Near helped us double the size of our sales force in four months. We hired top talent, injecting fresh energy and expertise into our team, Near's team was very responsive and knowledgeable.

"
Kimberly Gonzalez

Kimberly Gonzalez

Operations Manager

Vanreusel Ventures

"

Near takes care of the entire hiring process for us. All we have to do is interview the best 3 candidates and decide.

"
Frequently asked questions

Do Support candidates on Near have experience working at startups and SaaS companies?

Yes. Near's support candidates have experience working at startups and Saas companies, working with ticketing systems and processes, meeting SLAs and KPIs, and using tools and platforms like: Asana, HubSpot, Front, Jira, Slack, chatbots, and more.

How do I know I can trust your candidates?

Resumes can lie! We pre-vet and screen all of our candidates for English proficiency, skills, and work experience. We conduct reference calls and international criminal background checks. We’ll do our best to find a teammate you can stay with for the long term.

How does your pricing work?

We charge a monthly fee per hire which changes slightly dependent on the role. We can provide an exact quote once we have requirements for the role you're looking to fill. You don't pay us anything unless you make a hire.

What roles can I hire for?

We specialize in the following categories: Finance & Accounting, Marketing, Customer Support & VAs, Sales, and Software Engineering. We've successfully placed candidates ranging from Virtual Assistants and PhD Data Scientists in under 3 weeks. We only help hire LatAm talent. It's our specialty and we do it well.

How do I pay candidates?

You can pay through us, use an in-house solution, or we can connect you with one of our global hiring partners.

Do I need to sponsor candidates / issue a work Visa to hire in LatAm?

You don't. Candidates are not US-based and therefore don't need a visa/sponsorship to work.

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