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Help Desk

Hire remote Help Desk talent from LatAm for 30% less in <21 days

Near can help startups and larger companies find, interview, and hire great pre-vetted Help Desks from Latin America in 21 days or less.

Interview for Free
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You need Support talent.

But you don't need to break the bank.

Near can help you

  • Save 30-70% on salaries
    Lower-cost, motivated candidates.
  • Hire quickly - 10x Faster
    Typically in under 20 days.
  • Find the best teammates for you
    Technical support, troubleshooting & communication skills.
  • Save time with pre-vetted candidates
    English speaking. Comprehensive help desk experience.

Experience

Near candidates are skillful professionals with excellent English proficiency and impressive work experience.

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Junior — Junior Help Desk/Support Analysts have 1-2 years of experience or less.

Mid-level/Semi-senior — Mid-level Help Desk/Support Analysts have 3-5 years of experience.

Senior — Senior Help Desk/Support Analysts have 5 years of experience or more.

Head/C-level /Managers/ VPs — Managers / VPs Help Desk/Support Analysts have 7+ years of experience in management roles.

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See a few of our 15k pre-vetted candidates

Luisa R.

Luisa R.

Help Desk
 
from 
Mexico
Monthly Salary
$
1.6
k
$
1.8
k
Rafael E.

Rafael E.

 
from 
Colombia
Monthly Salary
$
2.5
k
$
3.0
k
Carlos M.

Carlos M.

 
from 
Ecuador
Monthly Salary
$
2.0
k
$
2.2
k

Why LatAm?
Teammates, not resources.

US Time Zones

US Time Zones

Hire teammates, not offshore resources. Near candidates work in US time zones.

Strong English

Strong English

Candidates verify their English level on sign-up. Plus, our recruiters filter the best apps for your job to save you time.

Seamless Work Culture

Seamless Work Culture

Leverage a set of processes tailored to manage remote onboarding, compliance, and payroll.

Save 30-70% on salaries

Lower Operational Costs

LatAm salaries are 30-70% below US market. It’s a win-win situation.

How it works

If you don’t hire, you don’t pay a cent.
No upfront or hidden fees.

1

Sync
with you

We'll discuss your hiring needs and help finish crafting any Job Descriptions.

2

Review and Interview

We'll post your job on our platform and our recruiters will send qualified apps your way. We integrate with your hiring process.

3

Hiring,
made simple

No need to set up an entity, deal with international payments, or ship equipment. Near does it all for you.

All in cost, simple monthly fee

Jr. Help Desk Analyst

  • Degree in Computer Science or similar
  • 1+ years of experience
  • First instance IT support
  • Familiarity with ticketing systems
Hire Now
Starting at
$
1.6
k
/month

Sr. Help Desk Specialist

  • Degree in Computer Science or similar
  • 5+ years of experience
  • Second and Third level IT support and implementation
  • Extensive experience working with ticketing systems
  • Proficiency in providing support with tools such as Microsoft Office Suite, Windows, Linux, and hardware-related issues
Hire Now
Starting at
$
2.5
k
/month
Have a role?
Get pricing
Not only did we double the size of our sales force in four short months, we found top talent.
Deanna Hunt
Global Senior Sales Recruiter
 at 
Metabolic Living
Near was a low-risk, high ROI way to source finance talent. In under two weeks, we hired a Corporate Development Analyst with an MBA and managed to hit our acquisition goal for the year.
Conor Chamness
Head of M&A
 at 
Dura Software
We felt confident in the competence of Near’s team. Is the person on the other side digging deep? Are they asking the right questions? Can they explain back to me what I should expect? Your team gave us all of that.
Anton Lipkanou
President / Head of Client Services
 at 
DELVE
We were determined to work with global talent in our local time zone, and Near has been a fantastic way to find talented Latin American team members.
John Kennedy
Founder / CEO
 at 
Mesa Cloud
Frequently asked questions

Do Support candidates on Near have experience working at startups and SaaS companies?

Yes. Near's support candidates have experience working at startups and Saas companies, working with ticketing systems and processes, meeting SLAs and KPIs, and using tools and platforms like: Asana, HubSpot, Front, Jira, Slack, chatbots, and more.

What roles can I hire for?

We specialize in the following categories: Finance & Accounting, Marketing, Customer Support & VAs, Sales, and Software Engineering. We've successfully placed candidates ranging from Virtual Assistants and PhD Data Scientists in under 3 weeks. We only help hire LatAm talent. It's our specialty and we do it well.

How does your pricing work?

We charge a fee per hire due on the candidate's start date. It can be paid as a monthly fee or a one-time success fee. The fee changes slightly dependent on the role. Please reach out if you have any specific questions!

How do I pay candidates?

You can pay through us, use an in-house solution, or we can connect you with one of our global hiring partners.

Do I need to sponsor candidates / issue a work Visa to hire in LatAm?

You don't. Candidates are not US-based and therefore don't need a visa/sponsorship to work.

How do I know I can trust your candidates?

We pre-vet all of our candidates for English fluency and clean resumes. We run reference calls and international criminal background checks. We’ll do our best to find a teammate you can stay with for the long term!

All the nearshore perks

Zero-hassle hiring
Get in touch