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There is a wealth of Help Desk Support talent in LatAm.
Near can help you
Save 30-70% on salaries. We offer lower-cost, motivated candidates.
Hire quickly — 10x Faster. Typically you can hire in under 21 days.
Find the best teammates for you. Technical support, troubleshooting & communication skills.
Save time with pre-vetted candidates. English speaking. Comprehensive help desk experience.
Near candidates are skillful professionals with excellent English proficiency and impressive work experience.
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Has 1-2 years of experience or less. Assists in providing basic technical support, troubleshoots user issues, and gains familiarity with help desk software.
Has 3-5 years of experience. Manages more complex technical inquiries, collaborates with IT teams, and contributes to help desk process improvement.
Has 5 years of experience or more. Possesses expertise in technical problem-solving, handles escalated issues, and contributes to enhancing user experience.
Manager/Director of Help Desk Services
Has 7+ years of experience in management roles. Oversees help desk operations, manages help desk support teams, and ensures efficient resolution of technical inquiries.
See a few of our 20k pre-vetted candidates
Mobile Developer
from
Colombia
Jr Software Engineer
from
Argentina
Junior MERN Developer
from
Dominican Republic
Front-end Tech Lead
from
Uruguay
Software Engineer
from
Brazil
Mobile Developer
from
Venezuela
Web Designer
from
Colombia
React Dev
from
Brazil
DevOps
from
Paraguay
Developer
from
Perú
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Why LatAm?
US Time Zones
Hire teammates, not offshore resources. Near candidates work in US time zones, helping improve collaboration.
Strong English
Access candidates with certified English proficiency. Plus we screen the best talent for your roles, helping you save time.
Seamless Work Culture
Our proven hiring process ensures you get candidates who are a strong cultural and professional fit, helping increase retention.
Lower Operational Costs
LatAm salaries are 30-70% below US market. Hire the top 1% while keeping your hiring budget in check. It’s a win-win situation.
How Near's Proven Hiring Process Works
Discovery Session
We delve into your hiring goals, whether it's building a nearshore team, high-volume hiring, executive search, etc. Together, we outline role requirements, discuss talent markets, and compensation ranges.
Kick-Off Call
Meet your dedicated recruiter to fine-tune the candidate profile and create an effective hiring journey. We focus on a streamlined process to secure top talent that meets your objectives.
Interviews and Hiring
Within just 3 days, receive profiles of handpicked candidates. Conduct interviews to find the best fit. Given our pool of high-quality candidates, your toughest decision will be choosing who to hire.
After You Hire
Onboard, pay, retain
We support you through the onboarding process and advise on strategies to pay and retain your top remote talent, setting up both you and your new hire for success.
Ongoing support & team expansion
Get continuous support after you make a hire. As your business grows, we're ready to assist with team expansion, including high-volume hiring, executive search, and more.
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Zero-risk hiring. If you don't make a hire, you don't pay anything.
All in cost, simple monthly fee
Jr. Help Desk Analyst
- Degree in Computer Science or similar
- 1+ years of experience
- First instance IT support
- Familiarity with ticketing systems
1.6
k
/
Monthly
Sr. Help Desk Specialist
- Degree in Computer Science or similar
- 5+ years of experience
- Second and Third level IT support and implementation
- Extensive experience working with ticketing systems
- Proficiency in providing support with tools such as Microsoft Office Suite, Windows, Linux, and hardware-related issues
2.5
k
/
Monthly
What Leading Enterprises Say About Near
Near provides an easy hiring experience. They saved me a lot of time handling all the posting, sourcing, screening, and initial interviews. All I have to do is conduct final interviews to ensure cultural alignment. I made a hire in only 14 days.
Near was a game-changer for our business hiring strategy. We reduced our burn rate and quadrupled our team skill level with marketing talent from LatAm.
Near was a low-risk, high ROI way to source finance talent. In under two weeks, we hired a Corporate Development Analyst with an MBA and managed to hit our acquisition goal for the year.
We were determined to work with global talent in our local time zone, and Near helped us find great Latin American talent that has brought significant value to our team.
It was shocking to see the difference between the talent Near brought versus other firms I worked with. Our hires are extraordinary and a great cultural fit.
We were pleasantly surprised with all the candidates we interviewed, especially about how well-rounded they were and how much experience they had. We were blown away by the talent that existed that we just kind of weren't aware of.
Near helped us double the size of our sales force in four months. We hired top talent, injecting fresh energy and expertise into our team, Near's team was very responsive and knowledgeable.
We hired 12 team members who share our core values: great attitude and desire to learn, resourcefulness, and adaptability. Near’s team was very responsive, and their easy-going communication fostered a seamless hiring process.
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Near takes care of the entire hiring process for us. All we have to do is interview the best 3 candidates and decide.
Near’s team gave us confidence that we’d hire great talent quickly. They did a deep dive into our requirements, asked the right questions, and communicated our needs and goals back to us. They advised us on compensation, different talent markets, and our hiring process.
Do Support candidates on Near have experience working at startups and SaaS companies?
Yes. Near's support candidates have experience working at startups and Saas companies, working with ticketing systems and processes, meeting SLAs and KPIs, and using tools and platforms like: Asana, HubSpot, Front, Jira, Slack, chatbots, and more.
How do I know I can trust your candidates?
Resumes can lie! We pre-vet and screen all of our candidates for English proficiency, skills, and work experience. We conduct reference calls and international criminal background checks. We’ll do our best to find a teammate you can stay with for the long term.
How does your pricing work?
We charge a monthly fee per hire which changes slightly dependent on the role. We can provide an exact quote once we have requirements for the role you're looking to fill. You don't pay us anything unless you make a hire.
What roles can I hire for?
We specialize in the following categories: Finance & Accounting, Marketing, Customer Support & VAs, Sales, and Software Engineering. We've successfully placed candidates ranging from Virtual Assistants and PhD Data Scientists in under 3 weeks. We only help hire LatAm talent. It's our specialty and we do it well.
How do I pay candidates?
You can pay through us, use an in-house solution, or we can connect you with one of our global hiring partners.
Do I need to sponsor candidates / issue a work Visa to hire in LatAm?
You don't. Candidates are not US-based and therefore don't need a visa/sponsorship to work.
Discover Why Hiring in LatAm is a Cheat Code. Download our FREE Guide Now.