A customer service staffing and recruiting agency sources, screens, and delivers interview-ready CS candidates so companies can hire faster and reduce risk.

When you work with a recruiting agency you're not spending time sifting through unqualified applicants or hiring reps who can't actually handle your customer base.

At Near, the process starts with a discovery call where your dedicated customer service recruiter learns exactly what the role requires: the communication channels you use, the tools your team runs on, and the specific experience level you need. 

We then source from our LatAm talent network, screen thoroughly, and deliver a shortlist within days.

You interview. We coordinate. You make the hire.

Near is a full-service nearshore staffing and recruiting partner that helps US companies hire across all industries and departments, including customer service, customer success, and CX functions.

Our recruiters specialize in placing roles like customer support reps, bilingual CS specialists, customer success managers, help desk specialists, account managers, and CX directors. We handle everything from sourcing and screening to payroll and compliance.

Here's what's included:

1. Candidate sourcing and screening: We handle sourcing, English fluency screening, tool proficiency verification, communication skills assessment, initial interviews, and international background checks. You only see candidates worth your time.
2. Payroll, compliance, and contracts: Through our staffing model, Near manages contracts, payroll, tax compliance, and benefits administration, so you can hire in LatAm without setting up a local entity or navigating local labor law yourself.
3. Equipment and onboarding logistics: We've helped clients source laptops, coordinate equipment setup, and get hires operational from day one.
4. Ongoing support: Your dedicated recruiter stays available after the hire for check-ins and anything that comes up.

Both our recruitment-only and full-service staffing options include the same rigorous vetting process and no upfront costs.

Customer service staffing and recruiting agencies typically charge a placement fee of 20–30% of the hired candidate's first-year salary, or a monthly markup for staffing models that include payroll and compliance.

At Near, fees depend on which model you choose, and we walk through them clearly on the first call. There are never upfront costs, and you only pay once you make a hire.

Even after Near's fees, the total cost of hiring a customer service professional through Near is still 30–60% less than the equivalent US-based hire.

A senior customer success manager in LatAm at $42,000–$54,000 annually versus $102,000–$172,000 in the US covers the recruiting fee many times over in year one.

Latin American customer service hires solve the specific problems that teams in the Philippines typically can't: Spanish bilingual capability, real-time US time zone alignment, and a cultural familiarity with US customer expectations that makes them effective in client-facing roles from day one.

The time zone alignment alone changes everything. A rep in Colombia or Mexico is available during your business day.

For companies with Spanish-speaking customer bases, the advantage is even more pronounced: LatAm candidates are mostly native Spanish speakers, not just conversational, which matters the moment a frustrated guest or patient switches languages.

If your previous offshore team couldn't handle live demos, bilingual customers, or real-time support, LatAm is a fundamentally different experience.

Near's bilingual customer service candidates are fully fluent in both English and Spanish—not conversational, not passable—because that's what client-facing CS roles require, and our vetting process screens for it accordingly.

When a role requires bilingual capability, we assess both languages rigorously during screening: written and spoken, including the professional register needed for customer interactions.

Every candidate submits a video introduction that lets you evaluate communication style yourself before committing to a first interview.

Near can fill the full range of customer service and customer experience roles remotely from Latin America, from frontline customer support reps and bilingual CS specialists to customer success managers, account managers, CX team leads, and Directors of Customer Experience.

We've placed CS professionals across e-commerce brands, SaaS platforms, healthcare practices, hospitality operations, home services companies, financial services firms, and real estate businesses.

If the role involves managing customer relationships, resolving support tickets, running demos, handling patient scheduling, or managing inbound volume—and it can be done remotely—Near can source it.

Near can screen for experience with specific customer service tools—Zendesk, Intercom, Salesforce Service Cloud, Aircall, Freshdesk, HubSpot, Airbnb hosting platforms, property management software, and more—as part of the vetting process, so the candidates you see already have hands-on experience with your stack.

During the discovery call, tell your recruiter which tools are non-negotiable.

We treat platform familiarity as a hard filter when it matters, not something to address during onboarding.

For niche tools or industry-specific software, we're transparent about what the candidate pool looks like and will tell you upfront what to expect rather than overpromise.

Near has a 97% placement success rate, 80% two-year retention across placements, and a 4.9 rating on G2 from 115+ client reviews. Those metrics reflect consistent delivery, not one-off wins.

Our recruiters specialize by function and industry. That means they understand what separates an average candidate from an A-player in your specific role.

Every candidate goes through structured screening for skills, communication ability, and culture alignment before reaching you.

Clients regularly tell us the quality of talent we present exceeds what they’ve seen from job boards or other agencies and that their hardest decision is choosing between strong options.

If a hire doesn’t work out, our 180-day replacement guarantee protects you.