Key Takeaways
- The best staffing firms for hiring customer support reps include Near for LatAm hiring and Kelly Services and Adecco for global coverage.
- Choose Latin America for customer support hiring when you need real-time collaboration with US teams, strong English fluency, and 30-70% cost savings compared to hiring in the US.
- Prioritize staffing partners who screen for communication skills and cultural fit, offer transparent pricing, and handle payroll and compliance if hiring offshore.
Finding great customer support reps isn’t easy. You need people who can stay calm when customers are frustrated, learn your product inside and out, and actually want to help people solve problems—not just clock in and out.
That’s why the right staffing or recruiting partner matters. They know how to spot those traits during screening, not just match keywords on a resume.
In this guide, we’ve compared 5 reputable staffing and recruiting firms that can help you hire your own remote customer support reps. Whether you want someone working US hours in Latin America, or 24/7 coverage with reps in Asia, this list will help you find the right fit for your goals, budget, and internal team setup.
We’ll also explain why Latin America is becoming such a strong region for customer support hiring.
Why Hire Remote Customer Support Reps?
Customer support is already remote from the customer. So there’s no real advantage to limiting your team to one location.
Your team is solving issues over chat, email, or phone—not in person. That’s already remote work. So it doesn’t make sense to limit your hiring to local candidates. Opening up to remote support reps gives you access to a wider, more affordable talent pool without sacrificing quality or responsiveness.
Where Should You Hire Customer Support Reps?
The best place to hire customer support reps depends on your goals. But for companies that want cost savings and real-time collaboration with US teams, Latin America offers the best balance.
You can hire strong customer support reps within the US. And going remote (even within the country) already opens up a bigger, more affordable talent pool. A rep in Kansas City costs less than one in San Francisco, and you’re no longer competing only in your local market.
But if you’re open to hiring offshore, your options—and cost savings—grow dramatically. Some companies look further afield to places like the Philippines, India, or Eastern Europe. That can work well for businesses that need 24/7 coverage or need the absolute lowest labor costs.
For companies that want full coverage during US working hours, though, Latin America stands out. You still get major cost savings, plus access to talented, bilingual customer support reps who understand US customer expectations—often with little to no accent and strong overall communication skills. But the real difference is time zone alignment. That overlap with your US team makes everything from training to collaboration far smoother, which is why we see so many teams shifting their support hiring to LatAm.
What Should You Look for in a Staffing or Recruiting Partner for Customer Support?
The right partner knows what separates great support reps from average ones, has a track record of hiring for the role, and makes the process as simple and risk-free as possible—especially if you’re hiring offshore.
You don’t need a firm that only hires customer support reps, but you do want one that’s done it before—ideally, many times. The best partners understand what separates a great support hire from an average one: strong communication skills, emotional intelligence, tech fluency, and reliability.
Beyond role experience, look for firms that:
- Have a clear, repeatable process for sourcing and vetting customer support talent
- Can move fast, but still focus on long-term fit and retention
- Offer support with payroll, contracts, and compliance if you’re hiring internationally
- Are transparent about pricing: no hidden markups or confusing fee structures
- Make hiring feel easy, not like managing another full-time project
Even if you’re hiring just one or two reps, a good partner should feel like an extension of your team.
What Are the Top Staffing and Recruitment Companies for Hiring Remote Customer Service Reps?
The firms below represent different approaches to hiring remote customer support reps. Some operate globally, others specialize in specific regions. We’ve included their key strengths, typical engagement models, and what kind of company they’re best suited for.
We’re listing Near first (that’s us), so you know where we’re coming from. The rest are presented without ranking—because the “best” choice depends entirely on your specific needs, timeline, and how you prefer to work.
1.Near
Headquarters: San Antonio, TX | Founded: 2021
Near (Hire With Near) is a full-service staffing and recruiting agency that helps US companies of all sizes hire top-performing remote talent in Latin America across finance, accounting, sales, software engineering, AI, data, design, marketing, operations, and virtual assistance.
We’re not a resume drop service. We handle the entire hiring process: sourcing, vetting, shortlisting, and delivering candidates who’ve been screened for technical ability and cultural fit. Then we manage payroll, compliance, and benefits so you don’t have to become an expert in Colombian or Brazilian labor law.
Here’s what that looks like in practice: You tell us what you need. Within 3–5 business days, you’re interviewing pre-vetted candidates. Once you make an offer, we handle onboarding and ongoing support. And if something goes wrong in the first 180 days, we find you someone new at no additional cost.
Snap Diagnostics, for example, used this process to hire 13 customer support reps with an average time-to-hire of just 19 days—fast enough to keep up with their growth without sacrificing quality.
If you want to hire customer support reps who work US hours, speak fluent English, and integrate seamlessly into your internal team, Near’s nearshore model gives you that balance of quality, speed, and cost savings (typically 30–70% vs. US rates).
Key Features
- 97% placement success rate and 80%+ retention beyond two years
- Transparent pricing with no hidden markups—you set the salary
- Shortlists of vetted candidates delivered in 3–5 business days
- Two engagement models: direct hire or staffing with payroll included
- Talent exclusively from Latin America for time-zone alignment and cultural fit
Best for: US companies that want high-quality, long-term customer support reps in Latin America and a fully managed recruiting experience.
Limitations: Near only recruits in LatAm. If you are looking for 24/7 coverage by hiring in the Philippines or India, Near wouldn’t be able to accommodate that.
2. Adecco
Headquarters: Zurich, Switzerland | Founded: 1996
Adecco is a global staffing leader with operations in over 60 countries and more than 3,000 offices worldwide. They place hundreds of thousands of candidates annually across industries, including customer service, administration, finance, and light industrial roles.
Their model covers everything from short-term staffing to permanent recruitment and outsourcing. Adecco’s global reach and infrastructure make it one of the few firms capable of supporting multinational teams—including customer support centers—in multiple languages and regions.
Key Features
- Presence in 60+ countries with 3,800+ branches worldwide
- Fills high-volume roles in customer service and contact centers
- Offers flexible staffing, direct hire, and outsourcing models
- Dedicated compliance, payroll, and HR management infrastructure
- Strong brand reputation and client base across Fortune 500 companies
Best for: Multinational organizations that need scalable customer support staffing across several regions.
Limitations: High overhead and broad focus can make Adecco less agile or cost-effective for smaller, fast-moving companies.
3. Kelly Services
Headquarters: Troy, MI | Founded: 1946
Kelly Services is one of the most established global staffing firms, with decades of experience connecting companies to qualified customer support professionals. Their KellyConnect division focuses specifically on contact center and customer experience roles, offering both direct placements and fully managed remote teams.
With a network spanning more than 30 countries, Kelly combines traditional staffing with modern workforce outsourcing solutions. Their systems and infrastructure are built to handle high-volume hiring while maintaining compliance and consistency.
Key Features
- 75+ years of staffing experience and global brand recognition
- Dedicated KellyConnect division for CX and support talent
- Ability to staff or fully outsource remote contact center functions
- Compliance and HR infrastructure built for enterprise-scale operations
- Active in 30+ countries with 450,000 placements annually
Best for: Large enterprises that need a high-volume or global staffing partner to build or expand customer support operations.
Limitations: Can be costly for smaller businesses; complex enterprise processes may slow response times or flexibility.
4. Insight Global
Headquarters: Atlanta, GA | Founded: 2001
Insight Global is one of the largest staffing firms in North America, supporting companies across 50+ countries. They help clients fill a wide range of roles—from IT and finance to administrative and customer service positions—with a mix of contract, contract-to-hire, and direct placement models.
For customer support hiring, Insight Global provides access to a deep pool of pre-screened professionals who can work on-site or remotely. Their team can typically source candidates within a few business days and manages everything from background checks to onboarding.
Key Features
- 70+ offices worldwide with staffing capabilities in 50+ countries
- High-volume recruiting engine for support, admin, and contact center roles
- Fast fulfillment—candidates sourced in 24–48 hours
- Multiple engagement models (contract, contract-to-hire, or direct hire)
- Extensive client base of 800+ Fortune 1000 companies
Best for: Enterprises or fast-growing teams that need to scale customer support quickly and want a large, proven staffing partner.
Limitations: Pricing transparency is limited; their scale can make service feel less personalized for smaller clients.
5. CrewBloom
Headquarters: New York, NY | Founded: 2016
CrewBloom connects US companies with remote professionals across sales, customer support, and admin roles. Their model emphasizes flexibility and affordability—clients pay a flat monthly fee per hire (starting around $1,999/month) and can scale up or down with minimal notice.
The company handles sourcing, payroll, and HR for remote staff in Latin America and the Philippines, while clients manage day-to-day supervision. CrewBloom is known for fast placements, polished candidates, and transparent pricing that avoids setup or recruitment fees.
Key Features
- Flat monthly pricing; no upfront or subscription fees
- Fully managed model (CrewBloom handles HR, payroll, and compliance)
- Pre-vetted, English-fluent professionals across 20+ countries
- Quick onboarding — most clients hire within 1–2 weeks
Best for: Small to mid-sized companies that want affordable, ready-to-work offshore customer support reps without long-term contracts.
Limitations: Primarily sources talent in the Philippines; less focus on Latin America compared to nearshore specialists.
6. Cloudstaff
Headquarters: Clark, Philippines | Founded: 2005
Cloudstaff specializes in offshore staffing solutions from the Philippines, helping businesses build dedicated remote teams for roles like customer support, data entry, accounting, and software development. They handle all recruiting, HR, and payroll operations while clients manage daily performance.
The company has grown to more than 6,000 employees and is known for providing well-trained, English-fluent professionals with a strong cultural fit for US clients. Cloudstaff offers customizable solutions for companies that want cost-effective yet reliable full-time team members.
Key Features
- 6,000+ staff across 17 offices in the Philippines, India, and Colombia
- Experienced in customer support, help desk, and live chat roles
- Full-service model covering HR, payroll, and compliance
- Secure infrastructure and client dashboards for transparency
- English-proficient workforce with 24/7 coverage options
Best for: Companies that want to build large offshore customer support teams in the Philippines with an experienced, full-service provider.
Limitations: Limited time-zone overlap with US teams; not ideal for real-time collaboration during US business hours.
Final Thoughts
At the end of the day, customer support quality comes down to hiring people who genuinely care about solving problems—not just processing tickets. The firms on this list all have track records of finding those people. The difference is where they look, how fast they move, and what support they provide once someone’s hired.
If you’re building a support team that needs to collaborate in real-time with your US operations, we think Latin America makes the most sense. You get strong English fluency, cultural alignment, and the ability to have actual conversations during your workday—not just async handoffs.
But geography is only part of it. You also need a partner who delivers on quality and speed-to-fill—someone who knows how to spot candidates with the patience, problem-solving ability, and genuine desire to help that separates great support reps from mediocre ones.
Schedule a free, no-commitment consultation call to learn more about hiring top pre-vetted LatAm customer support reps. We’ll walk through your specific needs and show you exactly how we’d approach your hiring.
Frequently Asked Question
What are the best staffing and recruiting firms for hiring customer support reps in Latin America?
The top staffing and recruiting firms for hiring customer support reps in Latin America include Near, CrewBloom, and Cloudstaff—all of which specialize in sourcing bilingual, time-zone-aligned professionals for US companies.
Near leads this category with its dedicated focus on Latin America, offering curated shortlists of pre-vetted candidates in under 5 days and a 97% placement success rate.
Why are more US companies hiring customer support reps in Latin America?
US companies hire customer support reps in Latin America because the region offers strong talent at far lower cost—often 30–70% less than US hires—with the added benefit of overlapping time zones for real-time collaboration.
You can find skilled customer support reps and customer support managers in countries like Mexico, Colombia, and Argentina who are fluent in English, culturally aligned with US teams, and able to work standard US hours, which makes training, performance management, and customer satisfaction easier to maintain.
How much can you save by hiring customer support reps in Latin America?
Most US companies save between 30% and 70% on total compensation when hiring customer support reps in Latin America compared to hiring in the US.
For example, it costs between $36,000 and $58,000 to hire a customer support rep in the US. In comparison, a customer support rep in Latin America would expect to earn $12,000 to $30,000, depending on experience and exact location. Those savings let businesses reinvest in growth while still offering competitive local salaries that support retention.
How fast can I hire through a nearshore staffing partner like Near?
Near typically delivers a shortlist of vetted candidates within 3–5 business days and helps clients make a final hire in under three weeks.
That’s significantly faster than traditional US recruiting timelines, which often stretch to two months or more.
Are customer support reps in Latin America fluent in English?
Yes. Professionals placed by nearshore staffing firms are fluent in English.
The best staffing and recruiting firms include English proficiency screening as part of their vetting process. With Near, for example, we include video introductions with every shortlist so you can see and hear candidates before you spend time on interviews.
In fact, many have prior experience supporting US clients or working for international companies, so they’re also comfortable with US business standards, communication tools, and customer expectations.
Should I hire customer support reps directly or outsource to a BPO provider?
The choice to outsource your customer support or hire direct depends on whether you want support reps who become part of your team, or a managed service that handles everything for you.
Direct hiring (what Near specializes in) means you’re building your own team—people who learn your product deeply, integrate with your culture, and stick around long-term. Outsourcing customer service to a BPO or call center means you’re handing off the entire function to an external provider who staffs it with their own employees.
Both approaches work. Customer support outsourcing makes sense if you want to move fast, don’t have time to manage hiring, or need 24/7 coverage right away. But if you’re building a product where support needs deep knowledge—or if you’ve tried outsourced support and felt like you lost control of the customer experience—then hiring your own team usually wins.
That’s why more companies are hiring remote customer support reps directly, especially in Latin America. Nearshore customer service teams give you the cost savings of offshore hiring with none of the time zone headaches—your team is online during your workday, not handing off tickets at 5pm.
What concerns do customer service managers have about hiring support reps in Latin America?
The most common concerns are internet reliability, equipment access, communication quality, and whether reps can handle US customer expectations—all of which are manageable with the right partner and preparation.
Most major cities in Latin America have strong internet infrastructure comparable to mid-sized US cities. Quality staffing partners screen for reliable home office setups and can help coordinate equipment if needed. Communication concerns usually disappear once managers hear candidates speak—many LatAm professionals have neutral accents and years of experience working with US clients.
If you’re evaluating whether Latin America makes sense for your customer support team, we’ve addressed the most common questions managers ask in “Will They Have Good Internet?” and Other Questions Customer Service Managers Have About Hiring Customer Support Reps in Latin America.
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